TerraVail LLC (hereinafter referred to as “we,” “the Company,” or “TerraVail LLC”) values your privacy and is committed to protecting the personal information you provide when visiting and using our website, purchasing products, and communicating with us. This Privacy Policy explains how we collect, use, store, and protect your information, as well as how you can manage your personal information.
- Information We Collect
We may collect the following information when you visit our website, create an account, place an order, make a payment, subscribe to updates, or contact us:
Name, email address, and phone number;
Billing address, shipping address, and other order-related information;
Account login information;
Order, payment, and transaction-related information;
IP address, browser type, device information, and website access records;
Feedback, inquiries, or other information you voluntarily provide to us.
We will not request personal information that is unrelated to fulfilling orders or providing services.
- How We Use Your Information
We may use the collected information to:
Process and fulfill your orders;
Handle payments, shipping, and return/exchange requests;
Provide customer service and after-sales support;
Send order confirmations, shipping notifications, and other transaction-related information;
Improve website functionality, product displays, and the shopping experience;
Prevent fraud, unauthorized activities, and other security risks;
Comply with applicable laws and regulations;
Send you marketing or promotional information, subject to your consent.
- Payment Information
Online payments may be processed by third-party payment service providers. We generally do not directly store full credit card numbers or bank card security details. Payment service providers may process your payment information in accordance with their own privacy policies and security standards.
- Cookies and Similar Technologies
We may use cookies, pixel tags, and similar technologies to help the website function properly, remember your preferences, analyze website usage, and improve the user experience.
You can manage or delete cookies through your browser settings. Disabling certain cookies may affect specific website functions.
- Information Sharing
We do not sell your personal information in exchange for money. We may share limited information with trusted third-party service providers when necessary to provide our website and order services, such as:
Payment processing service providers;
Logistics and delivery service providers;
Website hosting and technical service providers;
Customer service and communication service providers;
Website analytics and security service providers.
These third parties process information only to the extent necessary to perform the relevant services and are required to take reasonable measures to protect your information.
We may also disclose relevant information as required by law, court order, or government agency request, or to protect the legitimate rights and interests of ourselves, our customers, and the public.
- Data Security
We implement reasonable technical, administrative, and security measures to protect personal information against unauthorized access, use, modification, or disclosure.
However, no method of internet transmission or electronic storage is absolutely secure. Therefore, we cannot guarantee that your information will be completely free from security risks in all circumstances.
- Data Retention
We retain relevant personal information for a reasonable period based on business needs, order processing, customer service, dispute resolution, accounting records, and applicable legal requirements.
Regarding order-related information, we may retain necessary records after the order is completed to meet legitimate business needs, such as legal, tax, financial, fraud prevention, and dispute resolution requirements.
- Your Privacy Rights
Depending on the laws applicable in your region, you may have rights such as the right to access, correct, delete, or obtain a copy of your personal information.
Where applicable, you may also have the right to restrict or object to the processing of certain personal information, or to opt out of receiving marketing communications.
To exercise your privacy rights, please submit a request to us using our contact details. We may need to verify your identity to protect the security of your account and personal information.
- Do Not Sell or Share My Personal Information
If applicable law grants you the right to opt out of the sale or sharing of personal information, you may submit a request to do so by contacting us.
We will process your request within the timeframe prescribed by applicable law.
- Third-Party Websites
Our website may contain links to third-party websites, payment platforms, social media, or other online services. Third-party websites have their own independent privacy policies and data processing practices.
We are not responsible for the privacy policies, content, or information processing practices of third-party websites. We recommend that you read the privacy policies of third-party websites before visiting them. 11. Children’s Privacy
Our services are not specifically directed at children. We do not knowingly collect personal information from children who are under the age prescribed by applicable laws.
If you believe that a child has provided us with personal information, please notify us using the contact details provided; we will take reasonable measures to handle such information in accordance with applicable legal requirements.
- Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business, updates to laws and regulations, or adjustments to our privacy practices. Updated policies will be posted on this page, and the latest version will be indicated by an updated “Effective Date.”
We encourage you to review this page periodically to stay informed about how we protect your personal information.
We take inquiries regarding your privacy seriously and will provide assistance as required by applicable laws.