We want every customer to have a satisfying shopping experience. If you are not satisfied with your order, you may request a return or refund in accordance with the policy below.
- Return Period
Customers may submit a return request within 30 calendar days of receiving the item(s).
We may be unable to accept return requests made after this 30-day period, unless otherwise required by applicable law.
- Return Conditions
Returned items should generally be unused, undamaged, and in a condition suitable for resale, with original packaging, tags, and accessories intact.
If an item has been used or damaged, is missing accessories, or cannot be resold due to customer actions, we may refuse the return or adjust the refund amount based on the specific circumstances.
- Quality Issues or Incorrect Orders
If you receive an item with quality issues, damage incurred during shipping, or an incorrect item, please contact us as soon as the issue is discovered.
Once the issue is confirmed to be our responsibility or caused during shipping, we will provide a replacement, refund, or other appropriate solution depending on the situation. We will cover reasonable return shipping costs for returns due to qualifying quality issues.
- Returns for Non-Quality Reasons
If the return is not due to a quality issue—such as an incorrect purchase, a change of mind, or the item no longer being needed—the customer may be responsible for return shipping costs.
Specific return costs and procedures will be communicated to the customer when the return request is confirmed.
- Return Address
Once return authorization is granted, we will provide the customer with the correct return information.
2857 Fran Mar Dr, Gainesville, GA 30506
Please do not ship items directly to the address above without obtaining return authorization. Please contact us first to confirm the return process and specific address to ensure the package is received and processed correctly.
- Refund Processing
After receiving and inspecting the returned item(s), we typically process eligible refunds within 3–5 business days.
Refunds are usually issued to the customer’s original payment method. The time it takes for funds to appear in your account may vary depending on the processing speed of your bank, credit card company, or payment service provider.
- Refund Amount
For items eligible for a refund, the refund amount is typically equal to the purchase price of the eligible item(s). Whether the original shipping fee is refunded depends on the reason for the return and applicable laws.
If the returned item does not meet the return criteria, we will contact the customer to explain the situation.
- Refund Not Received
If we have confirmed the refund but you have not received it within a reasonable timeframe, please first contact your bank or payment service provider. If the issue remains unresolved, please contact us, and we will assist you further in looking into the matter.