We provide reliable order processing and delivery services for our U.S. customers. This shipping policy applies to orders delivered within the United States.
- Delivery Scope
We currently offer delivery services primarily within the United States. Orders will be processed based on the valid delivery address provided by the customer at checkout.
- Order Processing Time
Once payment is successfully received, it typically takes 1–2 business days to complete order review, item picking, packaging, and shipment preparation.
Processing times may be extended during promotional events, holidays, or periods of high order volume.
- Shipping Time
Once an order has been processed and handed over to the carrier, delivery to addresses within the U.S. typically takes 3–7 business days.
Therefore, the total estimated time from successful payment to final delivery is approximately 4–9 business days.
Delivery times may be extended due to remote locations, adverse weather, holidays, peak shipping seasons, or other uncontrollable factors.
- Logistics and Delivery Partners
Depending on the delivery address, package type, and actual logistics conditions, we may use the following third-party logistics and delivery providers:
USPS
UPS
FedEx
DHL
The specific carrier will be selected based on the details of the order.
- Shipment Tracking
Once the order has shipped, we will provide tracking information to the customer (if tracking services are available). Customers can view the shipment status via the respective carrier’s tracking system.
There may be a delay in tracking information updates. If the tracking status does not change immediately, please wait for further updates from the logistics system.
- Delivery Delays
We make reasonable efforts to deliver orders within the estimated timeframe; however, actual delivery times may be affected by weather, traffic, holidays, logistics network congestion, carrier operations, or other uncontrollable factors.
If an order experiences an unusual delay, customers may contact us, and we will assist in checking the shipment status based on the situation.
- Delivery Address
Customers should verify that delivery information—such as name, street address, city, state, and ZIP Code—is accurate and complete before submitting an order.
If delivery fails, or if a package is returned or requires re-delivery due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply.
- Lost or Damaged Packages
If a received package shows signs of significant damage, please contact us as soon as possible and provide your order number along with relevant photos. If the tracking information indicates that your package has been delivered but you have not actually received it, please contact us promptly. We will assist you in investigating the matter with the carrier based on the specific circumstances.
- Shipping Costs
Applicable shipping costs will be displayed at checkout. Actual costs may vary depending on the order, delivery address, and shipping method.
If a free shipping promotion is offered, the specific terms and conditions displayed on the promotion page and the checkout page shall apply.